Baseline (Level 0) - Problem is Encountered

Employee�s are committed to the following activities before escalating the issue to Level 1, 2, 3 or 4:
  1. Search Pro/ENGINEER Support Web Page.
  2. Search Knowledge Base @
  3. Contact your designated internal support individual and make them aware that the problem exists.
  4. Log call on-line, and if necessary contact tech support @ 1-800-477-6435.
  5. Inform the designated internal support individual that a call has been logged at PTC and provide them the appropriate Software Performance Report (SPR) number or Call Number with an E-mail to the MSS Rep.
  6. The PTC MSS Rep adds it to the Open Item list and provides weekly updates when appropriate.