Mathcad Installation & Licensing Support Center

This page will guide you through the process of opening cases with PTC License Management and PTC Technical Support.

If you are a first time user, you will need a PTC.com Account. If you do not have one you can create an account by using one of the links below.

Announcement

Support Policy for PTC Mathad 11-13 and Windows Vista, XP Operating system.

Create Basic Account

Users who have purchased Mathcad Single User or Student Edition with Product Codes that begins with JW, JG, JA, JE, MP, MT or MK or Mathcad Express users who have upgraded to Mathcad with Maintenance, having Product Code that begins with ME and yet to receive Service Contract Number (SCN), Sales Order Number (SON) and Customer Number .

Upgrade my Existing Basic account

Users who have purchased Mathcad with maintenance, having your basic account upgraded will allow you to use our web tools. You can upgrade your basic account using your Service Contract Number (SCN), Sales Order Number (SON) and Customer Number. If you have purchased Mathcad with maintenance and cannot locate your Confirmation letter, contact us with your order details or contact your administrator.

Create an Account and Upgrade

Users who have purchased Mathcad with maintenance, having an upgraded account will allow you to use our web tools. You can create an account and upgrade it using your Service Contract Number (SCN), Sales Order Number (SON) and Customer Number . If you have purchased Mathcad with maintenance and cannot locate your Confirmation letter, contact us with your order details or contact your administrator.

Check your Account Level

To view the Account Level of an existing account (Step by Step Procedure).

Reset My Password

If you have forgotten your password you can reset it. If you need more assistance with your account you can contact Web Account Support.

Retrieve Customer Information

Users who have upgraded from Mathcad Express can enter their Product Code starting with ME to retrieve Service Contract Number (SCN), Sales Order Number (SON), and Customer Number.

If you already have an account proceed by selecting Next.