Glossary

Configuration ID number - An identification number analogous to a serial number which is associated to a specific configuration of a PTC software purchase and installation.

Coterminous end date - The common end-date for an annual Support agreement, indicated on PTC Support quotes. This is done for the customer for simplicity, so that Support expires for all seats of software on the same contract end-date.

Datecode - Also sometimes referred to as a Buildcode. The specific version of a major release of PTC software, such as 9824, 9826, etc. For the 2000I series, the datecode will include the 2-digit prefix for the year - that is, instead of 9824, it will be 199824. Finally, the datecode is derived from the week and year the version is built - that is, datecode 9824 was built the 24th week of 1998.

Electronic Services - Technical Support services available to Support customers on the Web at www.ptc.com. These password protected services include a Knowledge Database of over 13,000 product documents offering Suggested Techniques, Frequently Asked Questions, Technical Application Notes, and TPIs (including subscriptions to the new Knowledge base Monitor), installation and hardware configuration notes, Pro/Call Tracker (log Support calls on the Web anytime), Pro/TAN Tracker (view functionalities and solved software issues by product and release), and Pro/SPR Tracker (for checking status of Support calls placed to PTC Technical Support).

Entitlement - Status of whether or not a customer can be supported and what kind of support they may receive.

Hardware Configuration Notes - A detailed list of hardware platforms, models, and operating systems that PTC currently supports. This list is on the PTC web site at www.ptc.com.

Install Base - The software products owned by a customer and how they are configured.

License - One base unit of PTC software without which operational modules cannot run.

License Agreement - An agreement for PTC Licensed Products, containing terms and conditions which govern the purchase for PTC Licensed Products.

License Management - Department at PTC which assists customers with license registration and configurations, and generates license and security codes. License Management fully manages PTC customer contact and address data and generally manages any information relevant to PTC's customer install base.

Support - The comprehensive annual services program at PTC that gives customers, for an annual fee, access to PTC's vast Technical Support services and ability to receive automatic shipment of any new version releases of PTC software owned by that customer.

Support Agreement - The formal annual contract between PTC and customers for the execution of Support services to that customer. Enacted upon once the customer has sent a purchase order to PTC for Support services for their PTC software.

Support Entity - Location in which Support quotes get sent for specific configuration ID's.

Support quote - Typically sent to an existing customer 60 days prior to the expiration of their existing PTC Support agreement, or for new customers, within 15 days of activation of any new licenses. This quote dictates the exact per seat and overall annual costs for all PTC software seats a customer has installed.

Support Release request - The ability to request a post-production enhancement of PTC software following a major new revision. These requests can be made either on the PTC web site or by calling PTC Technical Support. Unlike major revisions, post-production releases are not shipped automatically to customers, since they are much more frequent in production.

Multi-year discount - Additional discounts a PTC customer can receive for Support if they sign a two-year agreement. Your Support Representative indicates multi-year discounts on Support quotes.

Payment Terms - Standard payment terms that PTC accepts are 30 days. Additional payment term promotions are run occasionally by Support, and other flexible financing options, like assignment of proceeds, are available.

Pre-production Release - A release of PTC software which is distributed to customers while still in a developmental stage and not certified by PTC for use in production environment. Pre-production releases enable customers to view and use upcoming releases and provide valuable feedback regarding the software during the developmental stages.

Primary Customer Information - Address and contact information for a customer's headquarters of principal place of business.

Purchase Order letter - When a customer is unable to quickly provide a formal purchase order, PTC will honor a Purchase Order letter. This letter must be typed on the customer's company letterhead, be made out to PTC, detail products or service to be purchased, value of order, shipment and bill-to addresses, date of required delivery, payment terms, and that the order is being placed in accordance with PTC's terms and conditions. An authorized representative of the customer must sign document.

Seat - One unit of PTC software with a Pro/ENGINEER executable.

Server License - The machine authorized to manage a quantity of PTC licenses.

Technical Support - The department at PTC that handles addressing and solving customers' technical questions and issues with PTC software. Technical Support is available exclusively for active PTC Support customers. Technical Support can be reached via phone, email, or through the PTC web site at www.ptc.com.

Version - A major release of PTC software (e.g. 18.0, 19.0, etc.) which includes hundreds of enhancements over previous releases.

Warranty - The 90 day guarantee PTC provides for new software orders against any general product defects. PTC's software warranty does not cover access to new releases or Technical Support, as of October 1998. Support is required for immediate access to new releases and Support.