Incident Entry

Supplies information about the occurrence of the incident

The data entry person responsible for capturing all of the information needed to get the process of resolving the incident started would complete this form. Once the necessary information is captured, for Workflow State, the entry person would typically select the next workflow state (such as Analysis). However, if during the recording of the incident, supplied information establishes the cause and corrective action, the entry person could potentially send the incident directly to the workflow state for performing this action (such as Corrective Action).

Incident Analysis

Records all relevant analysis information

The analyst responsible for reviewing and investigating the incident would complete this form as incident analysis results became available. Once the corrective action was determined and specified, for Workflow State, the analyst would select the next workflow state (such as Corrective Action).

Incident Corrective Action

Records all activities that occur during the implementation of a corrective action

The repair technician would implement the specified corrective, recording all actions and future recommendations, including any engineering or management changes. After the implementation is completed, for Workflow State, the repair technician would select the next workflow state (such as Close Out).

Incident Close Out

Indicates that the incident has been resolved

The responsible party would verify that the corrective action has either eliminated or reduced the occurrence of the problem. After this has been accomplished, he or she would select Closed? to close out the incident. This person might also indicate whether the incident was relevant and chargeable by selecting these checkboxes.