A FRACAS is a closed-loop incident reporting and corrective action system. This type of system is also known as a DRACAS (data reporting, analysis, and corrective action system), PRACA (problem reporting, analysis, and corrective action), and various other names. Reducing the cost of poor quality (COPQ), improving the next generation of product design, reducing warranty costs, and ensuring compliance are some of the key reasons organizations deploy closed-loop corrective action systems.

A FRACAS can be the means by which the reliability of a product, service, process, or software application is tracked, measured, and ultimately improved. A FRACAS must provide for accurately recording and analyzing significant incident information so that effective corrective actions can be quickly identified, implemented, and verified.

Windchill FRACAS allows you to create a completely customized FRACAS for data entry, analysis, and reporting.

If you are unfamiliar with FRACAS and would like to study this topic in more detail, the following are some recommended resources: