Recovering an Installation
If your installation was unsuccessful and you re-run the PTC Solutions Installer on the same machine, you are given the option to recover your installation. This gives you the opportunity to fix the issue that caused the installation from that point.
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During the recovery some panels may be disabled.
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To recover a failed installation, use the following procedure:
1. Execute the PTC Solution Installer (PSI).
2. On the first screen with the PTC logo, select the installer language and click Next.
3. Review the Before You Begin and click Next.
4. Review the license and have the appropriate person accept it. Click Next.
5. A “Recover Failed Installation” message is displayed. Click Yes to recover the most recent failed installation; if you have more than one, click No and continue to the next screen.
6. Perform the following based on your action from step 5:
a. If you clicked Yes in step 5, verify the installation information and correct the information that caused the failure.
b. If you clicked No in step 5, select Recover and click Next.
a. Select your installation to complete and click Next.
b. Verify the installation information and correct the information that caused the failure.