Setting Up Your Browser
To begin, ensure that you are using a Web browser and Java plug-in version supported by Windchill.
Consult the following documents for supported product information:
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Product and version matrix information is updated periodically to adjust to environment changes. If you cannot access the links above, see your administrator for this information.
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Note the following about Internet Explorer 9.0:
• When using Internet Explorer 9.0 and Google Chrome Frame, the default is for Windchill actions (for example, New Part or New Document) to launch in a new browser tab instead of a new window. Modify the browser settings to launch actions in a new window:
1. In Internet Explorer, navigate to > .
2. Under the General tab, navigate to the Tabs section and click the Settings button.
3. Under When a pop-up is encountered, select Always open pop-ups in a new window.
• Avoid working in Compatibility View. In Internet Explorer, navigate to > , clear the following check boxes and then restart your browser:
◦ Display intranet sites in Compatibility View
◦ Display all websites in Compatibility View
Consider the following additional browser information:
• If an Unsupported Browser Mode error message appears when you open Windchill, your company may have set your browser to a mode incompatible with Windchill. To return to a default browser configuration, see your system administrator.
• If you have enabled Java Web Start using the Preference Management utility, and you are running Windchill on a UNIX platform, you may be prompted to select a helper application when launching an explorer. Select javaws.