Installation Log Files

During the installation, information is written to various log files. The log files are located in the following directories:

• <installer short name>_InstallLog.xml

• <installer short name>_PtcInstall.log

When multiple executions of the same installer are performed to the same installation directory, these log files are backed up and the file names are changed to include a sequence number. The sequence numbers begin with 000. For example, the log files for the first execution of the installer would be named as follows:

• <installer short name>_InstallLog.000.xml. For example, WNC_InstallLog.000.xml

• <installer short name>_PtcInstall.000.log. For example, WNC_PtcInstall.000.log

Up until the point where you have actually clicked Install on the Installation Summary panel, the log files are written to the temporary directory controlled by the operating system as follows:

• On Windows, the environment variable %TMP% is used and typically defaults to Local Settings\Temp directory of the current users in the User Profile directory. For example, d:\User Profiles\<userid.domain>\Local Settings\Temp.

On Windows, the Local Settings directory may be hidden by default. If you cannot find the Local Setting directory using the Windows Explorer, check your folder options to ensure that hidden folders are displayed.

• On UNIX, the logs are temporarily written to either /var/tmp or /tmp (JVM implementation dependent). If the installer does not have permission to write to the temporary directory, it writes the <installer short name>_InstallLog.xml file to the user's <HOME> directory, but the <installer short name>_PtcInstall.log is held in memory until they are both written to <Windchill>/installer/logs. If the installation fails before you have actually clicked Install, there is no <installer short name>_PtcInstall.log written when the installer does not have permission to write to the temporary directory.

When the installer is executed in a language other than English, messages in the <installer short name>_PtcInstall.log files are written in both English and the translated form. Not all messages have a translated form.

If problems occur during the installation, write down the location of the log files and be prepared to send them to PTC Technical Support for analysis. If an installer fails before the install has actually started, the files are located in the directory identified by the operating system as noted previously.