Windchill Diagnostic Task Scheduler
This topic describes scheduling and running of mandatory and non-mandatory WinDU tasks through the Windchill user interface. For details regarding privacy and data collection of the WinDU logs, refer to the Privacy and Data section below.
Browse to > > to automate the execution of WinDU tasks.
The following activities can be performed from the Windchill Diagnostic Tasks Scheduler page to schedule, run, and stop the WinDU tasks:
• Frequency—Select a frequency for running the WinDU tasks: Weekly, Monthly, or Quarterly.
• Start Date and Start Time—Select the date and time for running WinDU tasks.
• Options—Select one or both of the following checkboxes to perform specific actions:
◦ Repair Upgrade WinDU Tasks Errors to repair the errors reported by the WinDU tasks using the respective WinRU tasks.
When this option is selected, the automated healing is done for all the
Windchill diagnostic tasks for which the corresponding WinRU task is available. The wrench icon
under the
WinRU Availability column indicates that a corresponding WinRU task is available. The rest of the
Windchill Diagnostic tasks require a manual data repairing, as instructed in the respective
Windchill diagnostic task logs.
◦ Automatically send WinDU logs to PTC to receive recommended resolution for WinDU errors in Windchill Performance Advisor to send the logs to PTC. This option is enabled if the
Windchill Performance Advisor is configured on your machine. For the WinDU tasks that do not have the corresponding WinRU tasks, you can get the recommendations for resolving the potential problems by sending the logs to PTC. You can view the recommendations on the
Windchill Performance Advisor dashboard.
| The logs are encrypted before sending them to PTC. Refer to the Privacy and Data section for more details. |
• Category—Select one or more categories across various category types of WinDU tasks. The categories and the corresponding WinDUs can be viewed in the category panel. The categories are numbered and the Included in Category column displays the categories where the WinDU is listed. You also have the option to select all categories, and then narrow down the selection by selecting an individual WinDU task in the right panel.
• Schedule—Click Schedule to schedule the WinDU tasks. To schedule the WinDU tasks, Frequency, Start Date and Start Time selection is required.
• Run Now—Click Run Now to start the execution of the selected diagnostic tasks immediately. You can run the WinDU even if it is already scheduled.
• Stop Run—Click Stop Run to stop the currently running diagnostic tasks.
• Show Selected Only—Select this option to view the selected WinDU tasks from all categories.
• Cancel—Click Cancel on the top panel to cancel the scheduled WinDU task.
Notification messages on Windchill Diagnostic Tasks Scheduler display the status for the following activities:
• Last run results
• Currently running WinDU tasks
• Scheduled WinDU tasks
Verify the WinDUSchedulingQueue entries from Queue Management to view the status of diagnostic tasks that are scheduled or currently running.
The execution reports are stored at the following locations:
• WinDU tasks—{WT_HOME}/WinDU/logs directory.
• WinRU tasks—{WT_HOME}/WinRU/logs directory. The WinRU logs are generated if the Repair Upgrade WinDU Tasks Errors option is selected.
Privacy and Data
PTC respects and protects your personal information. PTC follows a
Privacy Policy that explains the basis for processing any personal data that is collected from you. Refer to the “PTC Performance Advisor” in the “Information we may Collect from or about You” section in the Privacy Policy.
WinDU logs are collected for the purpose of generating recommendations only and do not store any personal information. PTC follows general principles defined for data collection by PTC Technical Support and in accordance of the PTC Privacy Policy mentioned above when receiving the WinDU data collection. Some WinDU logs may contain data which might be considered as sensitive, for example Object name, Object number, Object IDs, User IDs, container name, etc. The WinDU log files are not scrubbed; however, they are encrypted prior to being automatically sent to PTC (using a secure HTTPS connection). The collected logs will be discarded 28 days after they have been scanned to generate recommendations.
If there are security concerns it is recommended to do an initial review of the generated log files for the selected WinDU tasks prior to scheduling the automatic data collection.
