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Windchill System Information
The WindchillSystemInformation.xml report contains the following system information:
• The company name and sales order number. This information is displayed in the report only if these details are set in the Windchill Performance Advisor preferences.
• The Service Contract Number (SCN), which is set in the wt.support.scn property in wt.properties.
• The date and time of the report generation.
• One or more email addresses that are stored in the value of the Windchill Performance Advisor > Email Addresses preference.
• List of the client browsers that have been used to access Windchill, including the number of accesses for each browser.
• Windchill node information
• Windchill version information
• Number of CPU cores
• Java version information
• Method server memory information
• File vault information (when used, additional vault details, such as vault size, identity provider etc. are collected to track the vault)
• Cluster node information (when used)
• External system information (the third-party products in use, such as Windchill Directory Server, Oracle, or Microsoft SQL Server)
• Site preference settings
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If the Windchill Diagnostic Scheduler is enabled or if the Run Diagnostics Now option is selected, the following reports are generated along with the WindchillSystemInformation.xml report:
• WinDUExecutionStatusReport.xml – Contains the following information about the Windchill diagnostic jobs (WINDU) that were executed:
◦ WINDU ID
◦ WINDU Name
◦ Job Start Time
◦ Job End Time
◦ Job Status
◦ Execution Frequency
• WinRUExecutionStatusReport.xml – Contains the following information about the Windchill healing jobs (WINRU) that were executed for the failed diagnostic jobs (WINDU):
◦ WINRU ID
◦ WINRU Name
◦ WINDU Job ID
◦ Job Start Time
◦ Job End Time
◦ Healing Status
◦ Execution Frequency