Reassigning a Task
If a task on your Tasks table should be completed by someone else, use the following procedure to reassign the task.
1. In the Tasks table, select the check box for the task or tasks to be reassigned.
2. Click the reassign icon
in the toolbar.
or
Select Reassign from the Actions list for the work object that you want to reassign.
The Reassign window appears.
3. In the Reassign to list, select the user to whom the task should be reassigned.
| In most cases, the Reassign to field includes the members of the context with which the task is associated. |
You can restrict the users to whom a task can be reassigned using the wt.workflow.restrictReassignToRole property. When set to true, a task can be reassigned to only those users who are associated with the role or resource pool specified in the task. When the property is set to false, you can choose to restrict the users to whom a task can be reassigned using a check box. However, you cannot restrict reassignment of tasks that are associated with the Assignee role.
If multiple tasks are selected for reassignment, the check box appears only if the tasks are associated with the same role or resource pool. If the selected tasks are associated with different roles and resource pools, an error message appears prompting you to modify the selection when the property is set to true. When set to false, all the users from the context team are listed.
4. In the Reason for reassignment field, enter information about why you are reassigning the task.
| This information appears in the Reassignment History table. |
5. Click OK.
The system reassigns the selected task and sends an email notification of the reassignment to the new assignee.
