Additional Windchill Capabilities > Windchill Quality Management Solutions > The Windchill CAPA Process > Windchill CAPA Requests > Creating a New CAPA Request from a Nonconformance, Customer Experience, or Existing CAPA
  
Creating a New CAPA Request from a Nonconformance, Customer Experience, or Existing CAPA
You can create a new CAPA request from any state of a nonconformance, customer experience, or CAPA.
1. From the Actions menu, select New CAPA Request. A confirmation message appears, asking if you are sure you want to create a new CAPA.
2. Click OK. The system confirms that the object was created successfully.
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If you create a CAPA from an existing nonconformance, customer experience, or CAPA, the existing object appears in the Associated Reference Objects table for the new CAPA.
The New CAPA Request action is available for the following roles:
• CAPA requester, CAPA manager, and quality manager
• Nonconformance evaluator and nonconformance investigator
• Customer experience evaluator, customer experience manager, and customer experience reviewer
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If users create a new CAPA request for a customer experience or nonconformance, the Reference link does not appear in the Associated Reference Objects table. For Reference links to appear in the Associated Reference Objects table on the Structure tab of CAPAs, nonconformances, and customer experiences, an administrator must create a business rule. For more information, see “Business Rules” in the Windchill Help Center.