System Configuration Collector
By navigating to > and then clicking System Configuration Collector, members of the site Administrators group can gather system configuration information and then optionally send that information to PTC Technical Support. The administrative user created when installing Windchill (by default, wcadmin) is automatically a member of the site Administrators group. You can add other users to this group through the Site Administrators table that is available from > .
Additionally, users specified in the wt.util.jmx.AccessUtil.siteAdministrators property have access to the
System Configuration Collector page. For details on using this property, see
Setting Up Your JMX Environment.
The System Configuration Collector page consists of the following:
• The Collect System Information tab.
• The Send Saved System Information tab.
From the Collect System Information tab, select the information to gather by first selecting one or more categories of information from the System Configuration Collector Categories table. For example, assume that there is an issue with background queues that you are working with PTC Technical Support and the support engineer requests that you collect information related to the issue. In this case, there is a Workflow and Queues category that you can select.
You can expand each category on the table to view the plugins that are used to gather the information. The description of each plugin identifies the type of information that is gathered by the plugin. For example, the out-of-the-box Workflow and Queues category has plugins that collect relevant information, such as property files, MBean values, log files, and workflow reports.
| When collecting information, you can only select categories; you cannot choose to gather information from individual plugins. If a category does not contain the plugins you want to use, you can create a new category or edit an existing category that you have created. |
Then use the collect system information icon
that is located at the top of the
System Configuration Collector Categories table to start the process of gathering the selected information. Optionally, you can start the collection process for an individual category by selecting the category and then selecting
Collect from the right-click actions menu.
As part of the collection process, you select one of the following:
• Collect information, save the information locally, and then immediately send the information that is collected.
• Only collect and save the information locally.
If you choose to just save the information, you can send the gathered information at a later date using the Send Saved System Information tab. Before sending the information, you can review its contents and scrub the data to remove any private data that you do not want sent.
If you do not allow the transfer of data to outside sites from your Windchill server, you can choose to move the gathered data to another machine from which the data can be sent. For details on changing transfer options, see
Options for Where System Information Is Sent.
> and then clicking System Configuration Collector, members of the site Administrators group can gather system configuration information and then optionally send that information to PTC Technical Support. The administrative user created when installing Windchill (by default, wcadmin) is automatically a member of the site Administrators group. You can add other users to this group through the Site Administrators table that is available from Site 