Basic Administration > Supporting Collaboration > Workflow Administration > Workflow Management > Out-of-the-Box Workflow Templates > Change Management Workflows > Problem Report Workflow
  
Problem Report Workflow
1. Submit problem report
Submit the problem report for review.
2. Analyze problem report
Analyze the problem report, associate the relevant analysis information, and then confirm or reject (as not verified) the problem report.
3. Clarify problem report
The problem report is sent back to the author for the addition of further information.