You can configure Windchill Performance Advisor to send information periodically about your Windchill solution to PTC.

The settings selected during your Windchill installation initially determine whether the performance advisor reports are generated and sent to PTC. You can use the Windchill Performance Advisor dashboard to analyze this data. Windchill Performance Advisor, powered by ThingWorx, is a dashboard for monitoring and managing Windchill deployments. Performance Advisor provides operational insight into the hardware and software performance of Windchill. This enables you to optimize the system performance, increase the productivity of end users globally, and decrease overall IT support costs.

If the Configure to send and receive system and diagnostic information checkbox is selected during installation, the following preference is set to Yes:

Setting this preference to Yes value tells Windchill to periodically generate and send the performance advisor reports to PTC.

If the Configure to send and receive system and diagnostic information checkbox is not selected during installation, the performance advisor reports are not periodically generated or sent. Use the Windchill Performance Advisor Utility to activate the mechanism of collecting and sending performance advisor reports. For more information, see Windchill Performance Advisor Utility.

The schedule for when the report is generated is maintained as an entry in the commonScheduleQueue queue:

For details on how Windchill manages generating periodic reports with queue entries, see Windchill Performance Advisor Queue Details.

For details on what is in the performance advisor reports and where the reports are stored, see Windchill Performance Advisor Report Information.

Performance Advisor agent sends the diagnostic reports to PTC. For details on configuring the agent, see Using Performance Advisor Agent to Send Diagnostic Data to PTC .

By setting the Windchill Performance Advisor preferences, you can change the initial preference settings that were established when your Windchill solution was installed. For details, see Windchill Performance Advisor Preferences.