Resolving Conflicts When Editing an Item
When multiple users make changes to an item at the same time, the first user’s changes are saved. After the second user makes changes to the item and attempts to save them, PTC RV&S alerts the second user that another user also made changes to the item. The second user may not save the changes to the item until the editing conflicts are resolved.
Key Considerations
• When resolving conflicts, normal editing constraints apply, for example, editability, relevance rules, and permissions.
• If another user edits the item containing the conflict you are resolving, the Editing Conflict dialog box may display after you resolve the current conflict.
• If the first user’s edits cause a field’s relevance or editability to change, when the Edit Item view is refreshed the new status of the field changes. If the second user was editing that field, they may not be able to resume editing after the view is refreshed. The value of the field always reverts to the committed value from the first edit. If the field is still relevant, 
displays. If it is no longer relevant, it does not display in the refreshed view.
displays. If it is no longer relevant, it does not display in the refreshed view.• If the first user’s edits cause the item to no longer be editable by the second user, then an error message displays and the second user must exit the edit. The second user does not have the option of returning to the Edit Item view.
• If there is a conflict with a logging text field, the two values are appended together and displays next to the field.
displays next to the field.• If two users add an attachment with the same name, the refreshed item contains the attachment added by the first user. If the second user wants to re-add their attachment, a different name must be specified.
• Field value relationships are not editable when no backing relationship is specified. Specifically, if you are modifying a relationship field and a field value attribute field during the same editing session, you must modify the relationship field first, save the item, and then re-open to edit and save the field value relationship.
• Although the Relationships view allows you to edit multiple items from a single window, each item is sent to the server as a separate edit command. Each item edit command is handled like any other edit from the GUI. If a conflict occurs, the Editing Conflict dialog box displays and allows you to resolve the conflict.
Editing Conflict Icons
The legend at the top of the Edit Item view indicates what the following editing conflict icons mean:
Icon | Description | Resolution |
|---|---|---|
 | A value you edited was overwritten by another user. | To display options for changing the value, click the icon. • If you disagree with the value, change it by selecting the desired value. • To approve the change, click OK. The icon changes to  , indicating you have addressed the conflict. |
| A value was changed by another user. | To view the change, click the icon. To approve the change, click OK. The icon changes to . Clicking the icon displays detailed information about the changes made by the other user. |
| A value was changed by you. | No action required. |
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