Troubleshooting E-mail Notification
In the event of problems with e-mail notification, you can also configure specific properties to increase the level of detail included in the error messages that are logged to the Windchill RV&S server. The relevant properties are included in the following file on the Windchill RV&S server:
installdir/config/properties/logger.properties
where installdir is the path to the directory where you installed the Windchill RV&S Server.
Logging levels are set to a value between 0 and 10, with 10 providing the greatest level of detail. Increasing the logging level increases the level of detail returned in the error message.
Logging for Windchill RV&S E-mail Notification
The following properties provide categories to log rule evaluations, project visibility checks, error handling, and other information for the Windchill RV&S notification dispatcher:
• message logging property
mksis.logger.message.includeCategory.IM-NOTIFICATION=10
• exception logging property
mksis.logger.exception.includeCategory.IM-NOTIFICATION=5