Agent Installation and Configuration > Troubleshooting Windchill RV&S Agent
  
Troubleshooting Windchill RV&S Agent
The following table contains tips for troubleshooting common issues with Windchill RV&S Agent.
Issue
Potential Resolution
Windchill RV&S Agent will not start
Check agent.log to see if:
port for Windchill RV&S Agent is already in use by another component on remote machine, or;
applicable security or required properties were not provided.
Check agent.properties to see if the mksagent.startup.sd= property is set to false. Ensure that this property is set to false in Integrity 10.8 and later.
Cannot connect Windchill RV&S server to Windchill RV&S Agent
Check Windchill RV&S Agent(s) is/are running via Windows service or daemon process.
Check server.log file for connection errors on Windchill RV&S server side.
Check the agent.log file for connection errors on Windchill RV&S Agent side.