PTC Customer Experience Management Domain

Windchill REST Services Domain Capabilities > PTC Domains > PTC Quality Domains > PTC Customer Experience Management Domain

PTC Customer Experience Management (CEM) domain provides access to the Windchill customer experience capabilities. The domain enables you to manage customer experiences in their given workflow state. You can collect, document, track, trend, and report product quality issues recorded by customers as customer experiences.

The following table lists the significant OData entities available in the PTC Customer Experience domain. To see all the OData entities available in the PTC Customer Experience Management domain, refer to the EDM of the domain. The domain EDM is available at the metadata URL.

The PTC Customer Experience Management domain extends the PTC Quality domain.

Items	OData Entities	Description
Customer experience	CustomerExperience	The CustomerExperience entity represents the customer experience process in Windchill.
Related products	RelatedProduct	The RelatedProduct entity represents a subject which is impacted by the customer experience. This entity allows navigation to the Quality subject.
Related personal or location	QualityContact	The QualityContact entity represents a person or place that is relevant to the customer experience request.