As a CAPA planner, you can assign an action plan to an internal or external action plan owner. Internal owners can complete both corrective and preventive action plans while external owners can only complete corrective actions.

Internal action plan owners are members of your organization. As an internal action plan owner, you can use the Action Type list to select one of the following actions:

Once the Plan state is complete, internal owners are contacted to complete the action plan.

Action plans are sometimes assigned to an owner outside of the company, such as a supplier. When a supplier is required to complete an action plan, this is referred to as a supplier corrective action request (SCAR) task.

As an external action plan owner, you can use the Action Type list to select one of the following actions:

Once the action Plan state is complete, the internal and external action plan owners are contacted to complete the action plan. For more information, see Conducting an Action Plan Task.