As a Windchill Integration for MES, you have the responsibility for maintaining Windchill Integration for MES deployments in production environments. We recommend you are involved from the very beginning of the implementation of these products so that you are able to develop hands-on experience and can provide support to systems integrators, developers, and testers.

Generally, your role is to support end users, dealing with issues that end users cannot resolve on their own. Primarily, you would be dealing with technical issues that affect the stability and accessibility of their systems. You may need to coordinate and consult with additional specialists to resolve any issues that arise.

Production activities may include monitoring systems, troubleshooting and resolving technical issues, performance tuning, dealing with user and data security, maintaining logs, backups, and archiving.