Troubleshooting the Web Server, Servlet Engine and Method Server
You can gather information on Web server, servlet engine, and method serve communication to help you troubleshoot issues before contacting technical support. Perform the following:
1. Start the Web server, servlet engine, and method server.
2. From a Windchill shell, change to the <Windchill>\codebase directory and enter the following command:
ant -f ServerConnTest.xml -Dusername=<UserName> -
Dpassword=<password>
3. Select each of the links. The following list describes a successful result:
◦ The first two rows result in SUCCESS messages
◦ Authenticated JSP Request link results in a page that shows the user authentication name
◦ The last row shows a low-level echo of the HTTP request's fields without an error. An authenticated version shows the user name under the heading “cgi.remote_user” in the format:
:<username>:
If all of these links show successful messages, the communication between the Web server, servlet engine and method server are working. Any failure messages include more information on troubleshooting the issue.