Advanced Customization > Business Logic Customization > Customizing Workflow Administration > Customizing Promotion Request Workflow Processes > Key Customization Points > Owner Role in Promotion Request Team Template
  
Owner Role in Promotion Request Team Template
Another important rule that must be strictly followed is to include the "Owner" role in the team template that would be used for Promotion Request. The owner role is a participant in many of the activities and robots in the PR workflow.