Specialized Administration > Supporting Visualization and Publishing > Troubleshooting > Troubleshooting the Worker Agent
  
Troubleshooting the Worker Agent
The configuration of the workers to the Worker Agent can prove to be difficult. It requires that files are configured correctly, and when workers are on a remote system, that the network connectivity between machines is correct.
The Worker Agent usually runs as a service, defined in the wt.properties file as:
wt.services.service.nn=com.ptc.wvs.server.cadagent.
CadAgentService/com.ptc.wvs.server.cadagent.
StandardCadAgentService
The Worker Agent can run in its own Java Virtual Machine, as described in the Local Windows section.
The Worker Agent reads configuration settings from a file. The name of the file is defined in wvs.properties by the entry:
cadagent.inifile=$(wt.home)\\conf\\wvs\\agent.ini
Settings in this file should only be changed using the Worker Agent Configuration Wizard that an administrator accesses from the Worker Agent Administration by clicking the Configure link.
The Worker Agent listens on a port for requests; the port number is defined in the agent.ini file. Out-of-the-box, the port is set to 5600. Should there be some other process on the system using this port, the Worker Agent will not initialize. In this case, manually editing the port setting in the [agent] section of the agent.ini file is the only way to change this port value.