• Is the problem associated with a business process issue such as a system-of-record violation, a functional issue such as invalid data, or a technical issue such as a server being down?

• Is the problem associated with Windchill PDMLink, or the distribution target MES system?

• Is the problem associated with the underlying physical network and computing, rather than Windchill Integration for MES?

• Can the problem scenario be duplicated in a test system with the same configuration as the production environment?