To categorize problems, you need to focus on key problem areas and get familiar with error handling reports such as error logs and error handling codes.

Most system-related, technical issues can be categorized according to the location of the root cause.

It is also important for you to become familiar with the business process and functional troubleshooting information in the online help. Users who are not familiar with this information may escalate these issues to you.

The following categories of problems and their descriptions are not intended to be exhaustive step-by-step procedures. Rather, they are provided to help you focus on some of the key or potential root causes of technical issues: