SAP Problems
The following lists how to deal with problems that may originate in an SAP distribution target. Refer to the Windchill Enterprise Systems Integration Installation and Configuration Guide - SAP for more details.
• Verify that all SAP application and database servers are running
• Verify that the SAP system is running a version that is supported.
• Verify that the SAP system meets the minimum Support Package levels assumed by Windchill ESI
• Verify that the SAP system has applied the specific OSS Notes assumed by Windchill ESI
• Ensure that all APIs assumed by Windchill ESI are available and characterized to Windchill ESI specifications as described in Windchill Enterprise Systems Integration Installation and Configuration Guide - SAP.
• Ensure that all APIs assumed by Windchill ESI are remotely enabled
• Validate the functional configuration assumed by Windchill ESI
• Verify the existence of the ESISYS SAP user account used by the TIBCO Adapter for SAP in all ESITarget systems and clients.
• Verify that the ESISYS user account has the required security authorization profile
• Verify that the ESISYS user account is not locked and does not have an expired password
• Verify that the correct date format setting is defined for the ESISYS user account
• Verify that a sufficient number of SAP gateway connections are available to the TIBCO Adapter for SAP
• Confirm that table record locks are not blocking updates by Windchill ESI.
• Isolate any issues with Internationalization or locale configuration settings.