Enterprise Administration > Windchill ESI > Administering Windchill ESI in an SAP Environment > Guidelines for Monitoring, Diagnosing, and Resolving Problems > Diagnosing Problems > Categorizing Problems: Key Areas of Focus for Troubleshooting > TIBCO Problems > EMS Problems
  
EMS Problems
Verify that the EMS server is running
Verify that the EMS server is correctly configured
Ensure that the required Windchill ESI JMS queues are defined
Ensure that there is one and only one listener per queue at a given time
Verify that the BusinessWorks ESI user account for the EMS server is correctly configured
Verify the secure queue authentication configuration
Isolate any Java Virtual Machine (JVM) issues, such as unsupported versions or memory overflow errors