Prior to contacting Technical Support for assistance with your installation problem, gather the log files for your particular installer from the logs directory mentioned at the beginning of the section Installation Log Files.

In some cases, the files are quite large. You may want to ZIP or TAR them before sending them to Technical Support.

If you are reporting an issue for a product installed into the Windchill installation directory, also provide the information generated by the Windchill version command. This information can be obtained by executing the following command in a command prompt window:

A report similar to the following report is generated:

Provide the information in this report when submitting your information to Technical Support.