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Windchill Quality Solutions: Linking Quality Objects
Product: Windchill, Windchill Quality Solutions, Windchill Customer Experience Management, Windchill Nonconformance, Windchill CAPA
Release: 11.0 F000
Benefit
Windchill Quality Solutions allows users to link customer experiences, nonconformances, and CAPAs to each other. Users can now easily see a list of similar issues so they can provide consistent responses to customers. This functionality also helps track duplicate issues, similar solutions to a problem, or a problem with multiple solutions.
Additional Details
Customer experiences, nonconformances, and CAPAs can be associated with multiple quality objects (for example, customer experience to customer experience, CAPA to nonconformance, and so on) at any state in their life cycle. Data is not copied between the objects. You can view data for each object on the information page, Structure tab, History table, and query builder reports.
To add a link to the other objects, use the Associated Process Objects table and the Associated Reference Objects table:
• Use the Associated Process Objects table for links that have processing associated with them. When you close one object, the other object closes automatically if all processing has been completed.
• Use the Associated Reference Objects table for links that have no process rules associated with them. This table is simply a reference to another object.
• For more information, see Creating a New CAPA Request, Creating or Editing a Customer Experience, and Create a New Nonconformance.
• For information on using these tables with change management objects, see Change Associations.
Available objects depend on the business rules defined in your system. By default, you can link any flexible change item (customer experience, nonconformance, or CAPA) to any other flexible change item. If you create a CAPA from an existing nonconformance, customer experience, or CAPA, the existing object appears in the Associated Reference Objects table for the new CAPA.