Setting Up Your Browser
To begin, ensure that you are using a Web browser and Java plug-in version supported by Windchill.
For information on the combinations of platforms, operating systems, and third-party products supported with this release, see the Release Matrix at PTC Release Advisor.
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Product and version matrix information is updated periodically to adjust to environment changes. If you cannot access the link above, see your administrator for this information.
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Additional considerations:
• If an Unsupported Browser Mode error message appears when you open Windchill, your company may have set your browser to a mode incompatible with Windchill. To return to a default browser configuration, see your system administrator.
• If you have enabled Java Web Start using the Preference Management utility, and you are running Windchill on a UNIX platform, you may be prompted to select a helper application when launching an explorer. Select javaws.
Browser Locale Settings
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Windchill Language Configuration settings override the browser locale settings for the user interface language of the Windchill system. For more information, see Windchill User Language Configuration.
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Ensure that your browser locale is set to a language supported by Windchill:
• Brazilian Portuguese
• Chinese Simplified (zh-CN)
• Chinese Traditional (zh-TW)
• English (en_US, en_GB)
• French (fr)
• German (de)
• Italian (it)
• Japanese (ja)
• Korean (ko)
• Spanish (es)
• Russian (ru)
To set your browser's locale, follow the instructions provided by your browser.
ActiveX Settings
If you need to access sites or applications that require ActiveX, see Use ActiveX controls for Internet Explorer 11.
Pop-Up Blocker Interference
Many web browsers and third-party applications include pop-up blockers to prevent unwanted pop-ups. However, these blockers can interfere with certain Windchill operations that require new windows to open, such as downloading object content. To avoid pop-up blocker interference in a browser, add your Windchill server domain to the list of allowed sites. For instance, if your Windchill home page URL ishttp://www.mycompany.com/Windchill, add "mycompany.com" to the allowed sites. For instructions on how to add a URL to the list of allowed sites, refer to the following links:
• Microsoft Edge — Block or Allow pop-ups in Microsoft Edge - Microsoft Support
• Google Chrome — Block or allow pop-ups in Chrome - Computer - Google Chrome Help
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To block pop-ups, Firefox includes port numbers as part of the host name. If your Windchill server uses a non-default port and you use Firefox, add the host name with the port number to your allowed sites. For example, if your Windchill URL is http://mycompany.com:8080/Windchill or https://mycompany.com:8080/Windchill, add "mycompany.com:8080" to the allowed sites list.
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