Troubleshooting Configuration Issues
In order to troubleshoot configuration issues, it is recommend that you enable the following loggers on the Method Server.
1. Navigate to <Windchill>\codebase\WEB-INF.
2. Open log4jMethodServer.properties with a text editor.
3. Add the following code to enable the appropriate loggers:
◦ To view potential configuration issues, such as rules or rule sets not being found in a container, enable this logger:
log4j.logger.com.ptc.core.businessRules.engine=WARN
◦ To view potential performance issues, such as execution time of a business rule validation, enable this logger:
log4j.logger.com.ptc.core.businessRules.engine=TRACE
◦ To view what rules are invoked by the business rules framework, set the level to:
log4j.logger.com.ptc.core.businessRules.engine=INFO
◦ To set the debug mode back to default, set the following logger, or just remove what was previously added:
log4j.logger.com.ptc.core.businessRules.engine=ERROR
4. Reboot your Method Server.