Creating a Problem Report
You can create a problem report in the following ways:
From the Navigator, go to Products, Projects, Libraries, or Quality and select Folders.
From Folder Contents table, select Actions > New > New Problem Report.
From Folder Contents table, click view information icon of any object such as part or document. Select Actions > New > New Problem Report.
From the Navigator, select Changes > Issues > New Problem Report.
The New Problem Report window divides the creation of a problem report into the following steps:
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If your site has security labels enabled, you may see the Set Security Labels step. For more information about setting security labels, see Setting Security Labels while Creating an Object
If the context is not known (for example, you are creating New Problem Report from Changes > Issues) you may have a Set Context step before the following steps:
1. Set Attributes—Identifies the problem report and descriptive attributes.
2. Select Affected End Items—Identifies the end items that are affected by the change request. If the selected object is a part that is an end item, the part is automatically listed in the Affected End Items table. Also, if the change request is created without selecting any objects, the end item of the product is assumed to be a default affected end item and will be automatically included in the Affected End Items table.
3. Select Affected Objects—Identifies the affected local objects such as parts, documents, and other changeable and external objects that are associated with the problem report.
4. Set Attachments—Manages associated file attachments. Files in the context of the problem report can be added, updated, deleted, or viewed.
5. Select Associations—Identifies associated process and reference objects. The process and reference objects support local and external change objects.
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Steps do not necessarily need to be completed in the order in which they are listed. You may navigate to any step for which the link is enabled.
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