Product Activities
When evaluating a customer experience, a user assigned to the Customer Experience Evaluator role can request general product activities, process returns and investigations, or request regulatory reports of a specific product. While creating the product activity, the customer experience evaluator can designate a user to review the response if a review is necessary.
A regulatory report activity has a built-in approval process. A product return/investigation does not have a review or approval process.
Click the new product activity icon 
in the row for a particular product when evaluating a customer experience.
in the row for a particular product when evaluating a customer experience. | If the workflow is in the Evaluation or In Progress workflow states, you can also initiate product activities from the Customer Experience Management tab of the customer experience information page. |
The Create Product Activity window changes based on the customer experience evaluator’s selection:
• If a product activity is selected, see Creating a Customer Experience Product Activity.
• If an investigation activity is selected, see Creating a Customer Experience Product Investigation Activity for more information.
• If a regulatory decision is selected, see Creating a Regulatory Decision Activity. A regulatory decision can also result in a regulatory report.
| | If the Customer Experience Evaluator role is unsure who to designate as respondent or reviewer, the fields can be left blank. If they are left blank, a user assigned to the Activity Respondent role or Activity Reviewer role is automatically tasked with response or review. |