Windchill Customer Experience Management Roles

Additional Capabilities > Windchill Quality Management Solutions > Windchill Quality Management Navigation > Quality Teams > Windchill Customer Experience Management Roles

Windchill Customer Experience Management provides default roles for customer experience users. Based on the roles you are assigned, you can perform different tasks and actions. However, all customer experience users can access customer experience tasks in read-only mode. Tasks appear in your My Tasks table.

Permission levels for customer experience users are defined by an administrator. If you are an administrator, you can manage customer experience roles in the Members table. For more information, see Members Table.

You must be assigned at least one of these roles to perform a customer experience task:

Role	Available Tasks	Description
Activity Respondent	Respond to customer experience activities or customer experience product activities	If a respondent is blank when creating an activity, users with this role can access the activity response task.
Activity Reviewer	Review of customer experience activities or customer experience product activities	If a reviewer is blank and an activity requires review, users with this role can complete the activity review task.
Customer Experience Creator	Create new customer experience task	For users with this role to be able to edit the customer experience from the customer experience structure by right-clicking the Intake node, administrators must manually adjust their permissions. Administrators must add Modify and Modify Content permissions to this role for the Customer Experience type using the Policy Administration utility.
Customer Experience Evaluator	Complete customer experience evaluation	Users with this role can create customer experience activities and customer experience product activities from the Customer Experience Evaluation window and from the Customer Experience tab of the customer experience information page.
Customer Experience Manager	All tasks	Users in this role can do the following: • Create customer experience activities • Create customer experience product activities on the Customer Experience tab of a customer experience information page • Perform a Set State action to reset the customer experience workflow
Customer Experience Product Investigator	Investigate a product
Customer Experience Product Receiver	Returned product processing
Customer Experience Reviewer	Summary review
Guest	No tasks available	Guests are granted read-only access and cannot perform any tasks.
Members	No tasks available	Members are granted read-only access and cannot perform any tasks.
People and Places Creator		Can add or edit people and places using the Utilities tab.
Quality Document Creator		If Windchill Customer Experience Management has been installed as a standalone product, then this role can create a new document from Utilities > Quality Document Administration.
Quality Part Creator		If Windchill Customer Experience Management has been installed as a standalone product, then this role can create a new part from Utilities > Quality Part Administration.
Quality System Manager	All tasks	The user who creates a quality context is automatically assigned the role of Quality System Manager, who can do the following: • Invite team members to join the quality context and assign them the necessary roles. • Make changes to the quality context’s team, such as adding, removing, or replacing team members. • Add or remove roles for the quality context. • Change a customer experience workflow state from the customer experience information page by choosing Actions > Set State. • Add or remove failure effects and failure modes from lists opened in the Navigator. For more information, see Failure Effects and Failure Modes.
Regulatory Report Approver	Regulatory report approval
Regulatory Report Creator	Create or update a regulatory report
Regulatory Report Reviewer	Regulatory decision

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