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Problem
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Solution
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Unable to connect to server when creating traces using Add Traces.
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• Verify that ThingWorx is up and running.
• Make sure that appropriate values are set for the Windchill properties. For more information, see the section related to Windchill properties in System Compatibility and Requirements.
• Make sure that the Windchill server is added in CORS setting of ThingWorx server.
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Not Authorized error is returned when creating traces using Add Traces.
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• Make sure correct user permissions are set in ThingWorx. For more information, see Permissions for ThingWorx Platform Entities
Enable the following ThingWorx application loggers:
◦ c.p.t.d.OslcDataServices
◦ c.p.t.r.p.OslcResourceProviderProcessor
◦ c.p.t.r.ProcessorHelper
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Server or Resource value is not displayed in the Add Traces window.
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• Make sure that appropriate values are specified for the specific configuration reference Thing in ThingWorx. For more information, see Configuring the DPT Extension.
• Make sure valid relationship constraints are specified for DPT trace links in Windchill Type and Attribute Management. For more information, see System Compatibility and Requirements.
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Data loading in Select Context fails in Windchill.
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• Enable the following ThingWorx application loggers:
◦ c.p.t.d.OslcDataServices
◦ c.p.t.r.p.GetHeirarchyProviderProcessor
◦ c.p.t.r.p.ResourceProviderProcessor
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Fetching of remote information for remote column in Windchill fails.
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• Make sure ThingWorx service has passed
• Enable the following ThingWorx application loggers:
◦ c.p.t.d.OslcDataServices
◦ c.p.t.r.p.ResourceProviderProcessor
◦ c.p.t.r.ProcessorHelper
◦ c.p.t.u.TraceLinksUtil
• Enable the following Windchill logger:
◦ com.ptc.mvc.components
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Loading of small preview and OSLC delegated dialog fails.
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Make sure Windchill server is added to allow list in Windchill RV&S, Windchill Modeler, Codebeamer, and IBM Rational Doors NG OSLC servers.
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Creation of invalid resource.
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• Enable the following ThingWorx application logger:
◦ c.p.t.r.p.ResourceProviderProcessor
◦ c.p.t.r.p.ResourceValidator
◦ c.p.t.r.p.ResourceBuilder
◦ c.p.t.v.OslcValidationServices
• Make sure that the validation flow thing is correctly tagged.
• Make sure that the appropriate validation flow thing is invoked.
• Make sure that a valid Terms value exists for the external OSLC server.
• Make sure the correct Tag value is specified in the OSLCServerMappingConfigTable of the external OSLC server.
• Make sure that the customized validation flow thing is working correctly using the following test validation flow service ValidateOslcFlow.The ValidateOslcFlowservice is located in the OslcValidationServicesThing.
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Creation of valid resource fails with the error One or more of the selected resources are not of resource type {0}. Make a valid selection and try again.
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• Enable the following ThingWorx application loggers:
◦ c.p.t.r.p.ResourceProviderProcessor
◦ c.p.t.r.p.ResourceValidator
◦ c.p.t.r.p.ResourceBuilder
◦ c.p.t.v.OslcValidationServices
• Make sure that the validation flow thing is correctly tagged.
• Make sure that the appropriate validation flow thing is invoked.
• Make sure that a valid Terms value exists for the external OSLC server.
• Make sure the correct Tag value is specified in the OSLCServerMappingConfigTable of the external OSLC server.
• Make sure that the customized validation flow thing is working correctly using the following test validation flow service ValidateOslcFlow.The ValidateOslcFlowservice is located in the OslcValidationServicesThing.
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Pagination for the external resource search picker in Search Result Table is not supported by Windchill Modeler OSLC server.
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• Enable the following ThingWorx application logger:
◦ c.p.t.d.OslcDataServices
◦ c.p.t.r.p.GetQueryResultProcessor
• Increase the page size.
• Limit search criteria to narrow down the search result.
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Windchill RV&S OSLC server does not support filtering on multiple attributes in the Filter Criteria pane.
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• Enable the following ThingWorx application logger:
◦ c.p.t.d.OslcDataServices
◦ c.p.t.r.p.GetQueryResultProcessor
• Use a single attribute as a filter criterion to narrow down the list of external resources in the Search Result Table.
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DPT does not support Internet Explorer starting Windchill 12.1.0.0.
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Use Microsoft Edge browser.
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