Setting Up Your Browser
To begin, ensure that you are using a Web browser and Java plug-in version supported by Windchill.
For information on the combinations of platforms, operating systems, and third-party products supported with this release, see the Release Matrix at PTC Release Calendar.
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Product and version matrix information is updated periodically to adjust to environment changes. If you cannot access the link above, see your administrator for this information.
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Additional considerations:
• If an Unsupported Browser Mode error message appears when you open Windchill, your company may have set your browser to a mode incompatible with Windchill. To return to a default browser configuration, see your system administrator.
• If you have enabled Java Web Start using the Preference Management utility, and you are running Windchill on a UNIX platform, you may be prompted to select a helper application when launching an explorer. Select javaws.
Browser Locale Settings
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Windchill Language Configuration settings override the browser locale settings for the user interface language of the Windchill system. For more information, see Windchill User Language Configuration.
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Ensure that your browser locale is set to a language supported by Windchill:
• Brazilian Portuguese
• Chinese Simplified (zh-CN)
• Chinese Traditional (zh-TW)
• English (en_US, en_GB)
• French (fr)
• German (de)
• Italian (it)
• Japanese (ja)
• Korean (ko)
• Spanish (es)
• Russian (ru)
To set your browser's locale, follow the instructions provided by your browser.
Pop-Up Blocker Interference
Many web browsers and third-party applications include pop-up blockers to prevent unwanted pop-ups. However, these blockers can interfere with certain Windchill operations that require new windows to open, such as downloading object content. To avoid pop-up blocker interference in a browser, add your Windchill server domain to the list of allowed sites. For instance, if your Windchill home page URL is https://www.mycompany.com/Windchill, add "mycompany.com" to the allowed sites. For instructions on how to add a URL to the list of allowed sites, refer to the following links:
• Microsoft Edge — Block or Allow pop-ups in Microsoft Edge - Microsoft Support
• Google Chrome — Block or allow pop-ups in Chrome - Computer - Google Chrome Help
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To block pop-ups, Firefox includes port numbers as part of the host name. If your Windchill server uses a non-default port and you use Firefox, add the host name with the port number to your allowed sites. For example, if your Windchill URL is https://mycompany.com:8080/Windchill, add "mycompany.com:8080" to the allowed sites list.
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