Opening a Service Request

Customization > Getting Started with Windchill+ > Opening a Service Request

Perform the following steps to open a service request:

1. Authenticate at the PTC support web page.

2. Open a case with PTC Support.

3. Choose Report an issue with PTC Cloud environment.

Following are a few samples used for description:

Scenario

Sample Text

Request or renewal of the SAS token

• Share the SAS token to access the storage account for build deployment.

• Share the SAS token to access the storage account for enabling the ERP connector integration setup.

Add IP address or Subnet ID to the allow list

Add the following IP address to the allow list for accessing the storage account.

Automated build deployment setup

Enable automated build deployment and share back the setup details.

Rehost

Rehost production environment <URL of production environment> to <Target environment type> or <Target environment URL>.

WBM Staging DB Import

Import the WBM Staging database from the storage account. DB name: <specify DB name with .dmp extension>, Schema name: <specify the schema name>

If there are several .dmp files, provide a list of all .dmp files and a .lst file. Use a comma (“,”) to separate multiple entities. For example: dump_file_name01.dmp,dump_file_name02.dmp,dump_file_name.lst

For WBM loading

Execute the following WBM activity on <environment URL>. Task: All.

If not all, you must specify what task must be executed from the WBM OOTB available tasks (for reference: Normalize, Preload Validation, Loading, Post Loading Report, Publish, Post Load Script).

For Content migration

Execute content migration on <environment URL>. The content migration script is attached. You must attach the content migration script details and documentation to the service request. The script shall be either ant or a .sh script.

Was this helpful?