After you have diagnosed the problems, you need to resolve them. The following lists some general techniques you can use when troubleshooting as well as a list of specific problems with their solutions:

The following lists some of the troubleshooting techniques you can use to resolve problems:

As an ERP Connector administrator, you may have to involve and coordinate a wide variety of specialists to fully resolve production issues. These parties may include end-users, functional experts, Windchill PDMLink administrators, database specialists, operating system specialists, network administrators, and others. If, after diagnosing and localizing an issue, you determine that the problem cannot be solved internally, you may need to escalate it to systems integration partners or to PTC Technical Support, or both, for assistance. Systems integration partners may be particularly critical to help you resolve problems involving special configuration or customizations made to the standard ERP Connector product.