Troubleshooting Configuration Issues
To help you diagnose unexpected results, enable the following loggers on the method server. To enable the logging, follow these steps:
1. Navigate to \<windchill>\codebase\WEB-INF
2. Open log4jMethodServer.properties with a text editor
3. Add the following lines:
◦ To view potential configuration issues, such as rules or rule sets not being found in a context:
logger.businessRules.name=com.ptc.core.businessRules.engine
logger.businessRules.level=WARN
◦ To view potential performance issues, such as execution time of a business rule validation:
logger.businessRules.name=com.ptc.core.businessRules.engine
logger.businessRules.level=TRACE
◦ To view what rules are invoked by the business rules framework, set the level to:
logger.businessRules.name=com.ptc.core.businessRules.engine
logger.businessRules.level=INFO
◦ To set the debug mode back to default, remove what was previously added or set the following:
logger.businessRules.name=com.ptc.core.businessRules.engine
logger.businessRules.level=ERROR
4. Reboot the method server.