Best Practices
Best Practices
Network Requirements
To ensure the best experience with Chalk, make sure your network configuration is working properly. For more information, see the following topics:
IP Allowlist for Email Delivery
Signaling Servers
Audio and Video Communication
The following things help create the best environment when in a Chalk session:
The environment where you chalk should have a lot of defined features.
A well lit area will perform better. You can use your device’s light if necessary.
Avoid reflective surfaces if possible.
Chalk marks stick best to objects which do not move.
Chalk Partners
Both Chalk partners should have a high bandwidth connection.
Be sure that you converse with your Chalk partner so that you understand their Chalk marks.
On-screen instructions will inform both Chalk partners if there are any issues.
If You’re Receiving Help
Here are a few things to keep in mind if you’re the person receiving help in a Chalk session.
Chalk Marks stick best to objects that have visual details like buttons, images, designs, and shapes with corners.
Chalk Marks don’t stick well to plain or reflective surfaces.
Make sure that the object is stationary, as objects that move don’t track well.
Steady movements help Chalk understand your environment. Move slowly like you’re shooting a video.
Chalk works best in well-lit places. If you need extra light, you can turn on the flashlight on your phone from within Chalk.
If You’re Giving Help
Communicate clearly with the person you’re trying to help and let them know what you need to see.
Use simple drawings to communicate instructions.
Use the Undo action to delete drawings that are no longer necessary in order to remove clutter.
Use the Pause button to steady an image, then draw your Chalk Marks.
Chalk Marks
Use simple drawings to communicate instructions.
Circles, lines, & arrows work best.
Delete Chalk marks that are no longer needed to reduce clutter,
Use the pause button to draw on a steady image.