Request Access to Solution Central
Every new user that needs access to Solution Central must open a case with PTC using the
Case Logger. The following section provides detailed steps for opening a support case to request Solution Central access.
Open a Support Case Using Case Logger
2. Review and, if required, update the information in the following fields and click Next.
◦ Email
◦ First Name
◦ Last Name
◦ Company
◦ Customer Number
3. On the next page, provide the following information and click Next.
◦ In the Product box, type ThingWorx Solution Central.
◦ If you see the Do you want to open a case with PTC Cloud Services? box, select No – Open a Support case related to PTC Product..
◦ In the Tell us about the issue you are having box, add issue details. You can simply type "I’d like to request access to Solution Central."
◦ The portal offers articles that might help you with the issue you mentioned. Scroll to the bottom of the page where you see the following text: If you are still unable to solve your issue, click here. Click the hyperlinked text.
4. On the next page, provide information in the following mandatory fields and click Open a Case. You can choose to provide details for the other non-mandatory fields.
◦ In the What is your service contract number (SCN) box, type your SCN.
◦ In the How Does This Issue Impact You? box, select the severity of the issue.
◦ In the Tell us which product release box, select the release version of the product you are requesting access to.
◦ In the Tell us which datecode box, select the datecode of the product you are requesting access to.
◦ In the Which Specific Area Does Your Issue Relate to? box, select Request Solution Central.
After submitting your ticket, you will receive an email from
invites@microsoft.com with a link to log in to your organization’s unique Solution Central URL. If you do not receive this email within 24-48 hours of logging your access request ticket, log a new ticket or reach out to PTC Tech Support.