Troubleshoot Installation
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If you run into any errors during installation, do not continue with configuration. Resolve these errors and then reinstall ThingWorx Navigate.
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Installer and Configurator Log Files
If there is a problem with the installation or configuration, the following log files may provide useful information on error handling:
• Installation logs:
◦ For ThingWorx Foundation: $<installdir>\installer\logs\ThingWorxFoundation_install.log
For example: C:\Program Files (x86)\ThingWorxFoundation\installer\logs\ThingWorxFoundation_install.log.
◦ For ThingWorx Navigate: $<installdir>\installer\logs\ThingWorxNavigate_install.log
For example: C:\Program Files (x86)\ThingWorxNavigate\installer\logs\ThingWorxNavigate_install.log.
• License Configuration and Authentication Configuration logs: $<installdir>\installer\logs
For example: C:\Program Files (x86)\ThingWorxFoundation\installer\logs\.
• Running logs:
◦ $<installdir>\ThingworxStorage\logs\
For example: C:\Program Files (x86)\ThingWorxFoundation\ThingworxStorage\logs\.
• For abort or failure:
◦ $<system_temp_directory>\ThingWorxFoundation_Failed_installs\
For example: C:\Users\vagrant\AppData\Local\Temp\ThingWorxFoundation_Failed_installs\.
• Uninstall logs:
◦ $<system_temp_directory>\bitrock_installer_(pid).log
The log file name has the prefix bitrock. For example: C:\Users\vagrant\AppData\Local\Temp\bitrock_installer_3008.log.
License Troubleshooting
• If there is a problem with licensing, check the ThingworxLicensingConfigurator-install logs at this location:
$<installdir>\installer\logs
• If you have a slow internet connection, increase the timeout on the Connect to the license server page of your License Configurator.
• If you are unsure about the status of your license, follow these steps to check whether you have the full, paid license or a limited, trial license.
◦ Access ThingWorx Composer via [http or https]://[host]:[port]/Thingworx.
◦ Under Monitoring, click > .
◦ Check your licensed entities:
▪ A list of licensed entities appears—You have a full license deployed.
▪ No entities appear—You are running a trial license.
• If you have set a web proxy between your ThingWorx server and the internet , add the proxy server details in the platform-settings.json file. Refer to the “Licensing Connection Settings” section in the platform-settings.json Configuration Details topic from the ThingWorx Help Center.
Restart Apache Tomcat after adding these details.
Issues with PostgreSQL Setups
For setups with PostgreSQL, you may encounter issues connecting to the database using the fully qualified host name. To solve the issue, confirm that you meet the prerequisites mentioned in the ThingWorx Foundation Installer section in the ThingWorx Help Center.
Issues with Windchill Connection
With the 9.1 version, ThingWorx Navigate has extended support to JDK 11 and open JDK 11. For the Windchill connection to work as expected, especially while configuring ThingWorx Navigate with Windchill authentication, make sure you configure the Windchill HTTP server as per instructions provided in this technical support article.