Stop RabbitMQ for a Platform Analytics Upgrade
In the following Platform Analytics upgrade scenarios, an error occurs because the RabbitMQ service has not stopped running:
• Upgrading from 8.5 to 9.0
• Upgrading from 8.5 to 9.1
• Upgrading from 9.0 to 9.1
If upgrading in one of the above scenarios, use the following Linux or Windows work arounds to stop the service manually.
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In release 9.2, this issue has been resolved and the work around procedures are no longer necessary if upgrading to 9.2 from an earlier release.
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For Linux
1. First, to verify that RabbitMQ is actually still running, open a terminal window as root user and run the following command:
ps -ef | grep rabbitmq_server
If the RabbitMQ service is not running, the response from the command will look similar to the following and you will need to look for a different issue to resolve the upgrade error.
If the RabbitMQ service is actually running, the response from the command will look similar to the following and you should continue with Step 2 of this procedure.
2. In the output from the ps –ef command, locate and make a note of the PID number. See the PID highlighted in a yellow box in the sample output above.
3. Try to stop the RabbitMQ using the following stop command:
systemctl stop twpas-rabbitmq.service
4. Check to see if the RabbitMQ service is stopped.
◦ If the service has stopped, relaunch the upgrade process.
◦ If the service is still running, continue with Step 5.
5. Run the following kill command using the PID number from the ps –ef command output:
kill <PID>
Example: kill 16280
6. Check to see if the RabbitMQ service is stopped.
◦ If the service has stopped, relaunch the upgrade process.
◦ If the service is still running, continue with Step 7.
7. Run the following hard kill command using the PID number from the ps –ef command output:
kill -9 <PID>
Example: kill -9 16280
8. Start the RabbitMQ service using the following command:
systemctl start twpas-rabbitmq.service
For Windows
1. First, to verify the RabbitMQ is actually still running, navigate to the local services on your computer and locate the following service in the list of local services:
twpas-rabbitmq-service
If the value in the Status column for this service is not Running, you will need to look for a different issue to resolve the upgrade error.
If the value in the Status column is Running, continue with Step 2 of this procedure.
2. Select the RabbitMQ service in the list of local service and try to stop it by clicking the Stop the service option in the left panel.
3. Check to see if the RabbitMQ service is stopped.
◦ If the service has stopped, relaunch the upgrade process.
◦ If the service is still running, continue with Step 4.
4. Launch the Windows Task Manager, click on the Services tab, and locate the twpas-rabbitmq-service service.
5. Right click on the service and select the Stop Service option.
6. Relaunch the upgrade process.