Viewing Service Information
When you locate the service information you need and open it, Servigistics InService displays that information in the interface:
In addition to displaying the information, Servigistics InService provides the following additional options:
• Related documents
– Click on this control to see other service information related to the displayed information.
• Additional information
– Click on this control to see additional details about the service information, such as applicability.
If you want to search for specific text in the document, the Find in Page option is available at the top of the page:
Enter the text you want to find in the document and the text you enter is highlighted in the document. The control displays the number of matches to the text you enter. If there are multiple matches, the arrow controls enable you to move between the matches.
If a translated version of the service information is available, the switch languages control
is also available at the top of the page. Click on the control and select a different language to see the information in that language:
Note that if you select a new product or serial number while viewing service information, that service information only remains open if it still applies in the new context. Otherwise, the view changes to the Available Content part of the hierarchy.
Service Information Images
The service information might have a media attachment associated with it, such as an image or video file. For regular images, such as GIF or PNG, the images displays in the service information. You can click on one of these images to display it in a larger separate window. Document format images, such as PDF, require a plugin such as Adobe Reader for browsers that support plugins.
Interactive images, such as PVZ, display in the Creo View plugin for browsers that support plugins:
You can use your pointer to interact with the image in the following ways:
Action | Result | Details |
Click. | Selects a component. | CTRL+click to select multiple parts. Click and drag to select all of the parts in an area. |
Right-click and drag. | Flies. | Drag down to fly out, and drag up to fly in. In fly mode, your perspective of the image changes instead of the image moving. You can fly towards or away from the image or slide your perspective from side to side. Fly mode is differential. This means that the faster you move the mouse, the faster the perspective changes. The perspective continues to change until you release the mouse button or return the mouse to its original position. |
Middle-click and drag. | Rotates the image. | In rotate mode, you can rotate the image using the mouse to see different aspects. |
Middle-click and drag. Release the mouse button, and then stop dragging. | The image continues to rotate | Click in the control to stop the rotation. |
SHIFT+middle-click and drag. | Pans. | In pan mode, you can move the image using the mouse. |
CTRL+middle-click and drag. | Zooms in or out. | Drag down to zoom in, and drag up to zoom out. |
Creo View also provides a toolbar that enables you to interact with the image. he following buttons are available:
• Home
Returns the image to the default view.
• Show Selected Components Only
Shows only the selected parts.
• Show All Components
Shows all parts.
• Fit Selected Components Only
Zooms the image in on selected parts.
• Fit All Components
Adjusts the image to fit all parts in the view.
• Zoom In
Makes the image larger.
• Zoom Out
Makes the image smaller.
If the image contains an animation, the following additional buttons are available:
• Rewind Animation
Returns the animation to the beginning.
• Stop Animation
Stops playing the animation.
• Play Animation
Starts playing the animation.
For browsers that do not support plugins, PVZ interactive images display in the ThingView viewer that is similar to Creo View but has more limited functionality. For other images in this case, you have the option to download the image.
Troubleshooting Information
Some service information provides troubleshooting information to help you diagnose symptoms associated with a problem. This type of service information has the troubleshooting
icon associated with it in filters and structures. It has the troubleshooting information
icon in search results.
This type of information typically provides information about symptoms associated with a particular issue. In addition to a written description of symptoms, there might also be image, audio, or video files demonstrating symptoms. These files are included with the service information, so you can use them to help diagnose a problem.
