Updating Servigistics InService
The procedure for updating Servigistics InService to the latest maintenance release, or to apply the most current patch, depends on the type of environment you are using; hosted or offline.
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The Windchill Directory Server should be running.
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To update or apply a patch to a hosted environment
To install a Servigistics InService update on a hosted environment, or to apply a patch to that environment, complete the following steps:
1. Back up your current Servigistics InService installation directory. For example, if your installed location is C:\ptc\InService, then create a zip of that directory with a name similar to InService_<timestamp>.zip.
2. Download the installation package from the PTC eSupport Portal.
3. Ensure the following:
◦ LDAP is running
◦ Jboss, coreServer, and coreCMIServer are not running
4. From within the release package, launch the Servigistics InService installer by entering the following command:
◦ Windows: setup.bat
◦ UNIX: setup
5. Select the Update Existing Installation installation type, and click Next.
6. Select the installation to update, and click Next.
7. Select Complete as your update type, and click Next.
8. Review the installation summary information, and click Next to begin the installation.
9. If the installation completes successfully, launch Servigistics InService and ensure that the system is working as expected.
11. If the installation fails, complete the following steps:
a. Review the log files for the installation to find cause of the update failure. The log files are found in the installer\installer\logs directory of the installation and also on your Desktop under logCollector directory. For example, C:\ptc\InService\SCI\installer\logs and <Desktop>/logCollector.
The specific log files to review are the installer_PtcInstall.log.
b. Fix the cause of the update failure.
c. Retry the installation, starting with step 3.
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In case of update failure the installer will revert back the install to the state before the update started. Fix the cause of update failure and retry the update using the installer.
In rare cases, if the installer fails to revert back your install to the state before the update started you will have to restore your install from the backup you created in step 1 and retry the update.
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