00184170

067627

The Service Board prevented users from adjusting appointment start or end dates and automatically reset the values to 8 March 2026 before saving. The issue occurred with the calendar timezone set to Eastern Daylight Time/Eastern Standard Time (EDT/EST), and the cause was related to the US daylight saving time transition.

00182716

066936

Technician, Service Team, and User records intermittently failed to synchronize from Salesforce to Service Board. The issue occurred due to missed EMP platform events, and recovery required reinitialization of the connection.

00184759

067495

HTTP notifications failed with response status 500 during service call assignment in Service Board, and the system did not retry the failed notifications automatically. The issue caused customers to submit the notifications manually after errors reported an inability to obtain exclusive access to records.

00184058

067245

The Recommended Resource feature did not perform optimally under data distribution conditions that included a high volume of credentials and qualifications, and no resource-matching constraints such as Account, Location, Installed Product, or job resource preferences were configured. The issue occurred specifically in scenarios where the absence of matching constraints combined with large credential and qualification datasets, which caused the feature to be insufficiently optimized for that configuration.