00186501

067955

Sharing the app log to Zinc failed after users selected the share option in the Go app. The file was not sent through Zinc, which prevented users from sharing logs using that channel despite working through other sharing options.

Zinc 14.0.0

00186784

068034

Chats remained visible in the queue after users claimed them in Zinc. The system did not update the queue status in time, which caused duplicate visibility and confusion for team members about chat ownership.

Zinc 14.0.0

00180544

065964

Messages did not appear in Zinc chats until users refreshed the browser. Users opened chats and waited for responses, but the messages remained hidden, which disrupted communication and required a manual refresh to view updates.

Zinc 14.0.0

00177539

00180337

066351

In the Windows Go App, incorrect titles were shown when creating or joining conversations. Instead of displaying the full Installed Product name, only the serial number was shown, and in some cases, the conversation title displayed the sender's name instead of the associated record details, leading to inconsistent behavior compared to mobile and browser.

Zinc 13.3.0

00183882

067328

Adding new users through the admin portal did not work as expected. Although a success message was displayed while adding users, the users were not reflected in the portal, and incorrect user details appeared in the user column, leading to inconsistencies in user management.

Zinc 13.3.0

00184948

067523

Messages did not load for some users, with the application remaining in a continuous loading state during sync. While message previews were visible, opening a conversation redirected back to the loading screen, preventing access to message content.

Zinc 13.3.0

00184105

067256

The user was logged out from Zinc application after navigating to the Broadcasts page immediately after SSO authentication. The logout occurred after successful sign-in and redirection to the Conversations inbox, which prevented access to the Broadcasts page and interrupted normal navigation.

Zinc 13.2.0

00184802

067460

The Zinc web preview application redirected to the production URL after login. This issue occurred when signing in through the beta web link, which opened the production environment in a new window instead of remaining within the preview environment.

Zinc 13.2.0

00166374

062856

The Zinc messaging search did not return the expected user when searched using custom user properties while sending a message or creating a conversation group.

Zinc 13.1.0

00180307

066713

An error occurred during SSO authentication when using Okta passwordless sign-in. This error prevented successful authentication and blocked access to the application for affected users.

Zinc 13.1.0

00182280

066804

A custom report for one customer did not display the closed_at value for certain conversations and request items though the hotline status was closed. The field was missing in some objects and appeared as null in the report even when a value existed in the related data. This issue affected the accuracy and completeness of the daily report, particularly for conversations that were transferred.

Zinc 13.1.0