Release Notes > Service Board Releases > Service Board 24.1 > Dispatch Console-to-Service-Board Parity
Dispatch Console-to-Service-Board Parity
Many legacy Dispatch Console features and objects have been modified, enhanced, or redesigned for Service Board. After Salesforce data is synchronized to a new Service Board instance, some records require reconfiguration, and others are fully synchronized.
Category
Dispatch Console
Service Board
Changes
Jobs
Work Order
Job
Record fields are configurable via Job List view definitions. This controls how fields appear in Quick View cards on the Job List and also supports custom fields.
Work Order Views
Job Views
Must be reconfigured after migration.
Work Order Events
Appointments
Name change.
Non-Work Order Events
Events
Name change.
View and Manage Queues
N/A
Support for Salesforce-based creation and management, with data loaded into Service Board via data sync to Max.
Travel Time
N/A
Appointment start and end times do not include travel times.
Work Order Event Duration
N/A
Appointment duration can be modified by dragging the start or end of an Appointment block.
Calendar
Work Order Grid Colors
Default Color Settings
Must be reconfigured after migration. Color configuration is supported for a limited number of Job and Appointment fields.
Teams
Service Teams
Can be configured as read-only and managed in ServiceMax Setup in Salesforce to support reporting functionality, or read-only on the Salesforce side to support hierarchies.
Territories
Territories
View-only on the Service Board side and managed in ServiceMax Setup in Salesforce.
View Working Hours
Shift Plans
Shift plans are composed of shifts that are broken into segments to indicate active and inactive times, which are assigned to Service Teams. Must be configured after migration.
Technician
Resource
Record fields are configurable with Max Designer. This controls how fields appear in Quick View cards on the Resource List and also supports custom fields.
Long Job Scheduling and Job Duration Management
Multi-Appointment Scheduling
Multiple Appointments for long Jobs can be manually or automatically created.
Immediate Dispatch
N/A
Not supported in the current release.
Skills
Credentials
Partially mapped to the Max Credentials object.
Skill Matching Rules
N/A
Managed in ServiceMax Setup in Salesforce.
Event Hover Rules
N/A
Can be configured by using calculated fields. Appointment and Event tooltips are supported.
Work Order Dependency (Resource and Time Dependency)
N/A
Not supported in the current release.
Technician Search (Match All Keywords in Any Search Field)
N/A
Elatsticsearch is supported for Resources and Resource Recommendations.
Drag and Drop Work Order on Service Team
N/A
Not supported in the current release. However, Jobs can be dragged and dropped on Resource names to preassign without creating Appointments.
Service Team Sequence
N/A
Configurable.
Current Time Marker Color
N/A
Not configurable.
Configure Additional Fields for Technician in Service Team
N/A
Configured in Salesforce and synced to Service Board.
Advanced Technician Search Criteria
N/A
Recommend Resources supports all functionality excluding eligibility rules.
Map
Radius Search
N/A
Map Filters are supported in the Scheduler.
Show Route for Resource/Crew for Multiple Technicians
View Route
Route plotting for up to five technicians is supported.
In the current release of Service Board, support for the following functionalities is different than in Dispatch Console:
• Work Orders scheduled and managed in Dispatch Console should be segregated from those in Service Board.
• Resource search results cannot be filtered to exclude Resources with expired skills.
• Appointment creation occurs when Resources are assigned to Jobs in all cases, and cannot be disabled.
• Jobs can be dragged and dropped onto Resource List entries to preassign Jobs to specific Resources without creating Appointments.
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