Configuration Settings
The following tables list the configuration settings introduced or updated in ServiceMax 23.1.
Module: Timesheets > Sub Module: Timesheet Configuration
Setting ID
Setting Value and Details
SET001
Name: Business Hours for Salesforce Events
Description: This setting indicates the custom lookup field for business hours (added by org admin to the standard Salesforce Event Object) that will be utilized by the timesheet autofill process to map time zone information from SFDC Events to Time Entries. The mapping that references the indicated field is configured in the Timesheet Configuration Setup, using the field “Event Time Entries will map Timezone information from.” To indicate a field for mapping, enter the field’s API Name.
Default Value: Blank
Data Type: Text
Setting Type: Global
SET002
Name: Limit Timesheet Processing to Active Technicians Records
Description: This setting, when set to True, will limit timesheet engine processing to only process timesheet headers for users that are both assigned to the timesheet configuration and that have an Active Technician Record associated with their User Record. All Users who are assigned to the timesheet configuration, but do not have an active technician record associated with them, will not have timesheet headers processed by the timesheet engine.
Values: True, False
Default Value: False
Data Type: Boolean
Setting Type: Global
Module: SFM Transaction Manager > Sub Module: SFM Transaction Delivery Engine
Setting ID
Setting Value and Details
SET009
Name: First day of the week in calendar date picker
Description: This setting allows you to set the first day of the week in the calendar date picker. Select 'User Locale' from the available options to display the first day as per login user locale. Default value is Sunday.
Values: User Locale, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.
Default Value: Sunday
Data Type: Picklist
Setting Type: Group
SET010
Name: Records displayed per page
Description: By default, pagination is enabled on the related child sections of SFM Delivery and 100 records are loaded per page. The SFM load time depends on the number of fields configured for display in each related child section, the datatype of the fields, and the total size of the record payload. Increasing the set value might increase the load time. The recommended maximum limit is 250. When you set this value to 0, SFM Delivery loads all records in the respective related child sections without pagination.
Default Value: 100
Data Type: Number
Setting Type: Group, Global
Module: OptiMax > Sub Module: Dispatch Calculations
Setting ID
Setting Value and Details
SET059
Name: Maximum event scheduling duration in minutes
Description: This is the maximum schedulable duration in minutes for a single event (or appointment). For long jobs (mostly scheduled over multiple days) having a total schedulable service duration more than this value, multiple events (appointments) are scheduled, each having a maximum schedule duration of this value. The total duration of all the scheduled events is equal to the total schedulable service duration of the long job. Consider setting this value such that the individual event fits inside the technicians’ working hours including any driving, overhead, and break times.
Default Value: 0
Data Type: Number
Setting Type: Group, Global
For the complete settings library, see Settings Library.
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